Martin Veterinary Hospital, Your Animal Hospital Serving the Etobicoke Area Since 1954

COVID-19 Updates & Protocols

Reopening Plan: Thank You For Your Patience

With restrictions being lifted and an increasing number of businesses reopening, we wanted to keep you, our valued client, updated on
Martin Veterinary Hospital’s reopening plan. Our top priority remains safeguarding the health and safety of our clients and staff, all the while continuing to provide outstanding patient care.

As a healthcare provider, factors such as waiting and exam room size, air flow and the ability to maintain safe distancing during your pet’s examination are all factors that play into our reopening plan. Also, given the newness of the COVID-19 vaccine, variants of concern and the potential for a fourth wave, our clients and staff are expressing vastly different comfort levels with respect to physical distancing. 

While a reopening plan is in the works, we continue to take a cautious approach.  When we do reopen, here are some of the things you can expect:

  • The number of concurrent client visits will be restricted to respect physical distancing.
  • One client will be allowed per patient.
  • The wearing of surgical masks will be mandatory. Masks will be provided by the clinic.
  • COVID-19 screening will be in place for all visitors.
  • Hand sanitizing stations will be readily available throughout the clinic.
  • Curbside service food and medication pickup will remain available. 
  • Curbside drop off will remain in place and clients will continue to have the option to virtually participate in appointments via a clinic-supplied tablet.

We thank you for your continued encouragement and support. As with you, our team looks forward to the day when they can safely welcome you back into Martin Veterinary Hospital.


**Due to COVID-19, Martin Veterinary Hospital will not be doing house calls.**


HOURS starting March 1 2021 

Monday 8 am – 6 pm

Tuesday 8 am – 3 pm

Wednesday 8 am – 3 pm

Thursday 8 am – 6 pm

Friday 8 am – 3 pm

Saturday 8 am – 12 pm 



The health and safety of our patients, clients, and staff is our top priority. That’s why we’re doing our part to slow the spread of coronavirus during the COVID-19 pandemic.

Ontario’s lock down order as of January 14th is issuing a stay-at-home order, only allowing individuals to leave their house for essential services. Veterinary appointments are considered essential. Any appointments you have currently booked will not be affected.

Martin Veterinary Hospital P.C. will continue to provide exceptional service.

The following are our operating procedures during the COVID-19 pandemic effective immediately and ongoing through the spring. We are doing our best to continue serving you and your pets!

  1. APPOINTMENT BOOKING: Please call (416) 239-7709 or email us at to book an appointment. Unfortunately, at this time, we are not accepting walk-in appointments.
  2. EMERGENCIES: For emergencies, please call the Mississauga-Oakville Emergency Veterinary Hospital at (905) 829-9444 or the Veterinary Emergency Hospital of West Toronto at (416) 239-3453 or Veterinary Emergency Clinic South at (416) 920-2002.
  3. WEAR A MASK: Please wear a mask during drop off, pick up, and payment. If you do not have a mask, we are happy to provide you with one.
  4. CALL UPON ARRIVAL: Our front door is locked. Please arrive 5 minutes prior to your appointment and from your car, call us at: (416) 239-7709. We will ask you some patient and COVID-19 related questions and will meet you at your vehicle to collect your pet.
  5. PET DROP OFF: Our team member will conduct a pet exchange outside the hospital. We require all canine pets to have a leash and collar. If you do not have one, we will provide one for you during your pet’s visit. We will use slip leashes in addition to your dog’s leash. We will sanitize leashes and collars prior to returning your pet to you. Cats will need to remain in their carriers. We will sanitize pet carriers prior to returning your pet to you. If you do not have a carrier, we will provide one.
  6. PET PICKUP: At the time of discharge, instructions will be emailed and/or given to you and discussed with a veterinarian or technician. A team member will bring your pet and medication to you once payment has been made.
  7. PAYMENT: For safety reasons, we are accepting electronic payment (credit or debit) at this time. We can either take payment over the phone or at our side door with our mobile machine.

Prepayment for foods and medications will be required. Please note that there is a 7-10 business day wait for your food/medication orders.

Thank you for your patience and understanding during these trying times.


The Martin Veterinary Hospital P.C. team


Welcome to Martin Veterinary Hospital, where pets are our passion! We are committed to high-quality veterinary services provided by a caring, compassionate, and client-focused team. Our team is here for you and your pet for a lifetime of excellent care.

We Are AAHA Accredited

Martin Veterinary Hospital has been accredited by the American Animal Hospital Association (AAHA) since 1988. Making us the first AAHA accredited animal hospital in the Etobicoke area. Dr. Conway has been a member of Martin Veterinary Hospital since 1988. Martin Veterinary Hospital acquired their dental accreditation in 2010. AAHA is a non-profit organization that establishes the highest standards of care for veterinary hospitals throughout the U.S. and Canada.

We are also a gold feline friendly hospital, serving the cats of Etobicoke! We have been consistently providing first-rate veterinary care since our beginning.

Looking forward to getting to know you and your pet.